FAQs

Before you read the following Frequently Asked Questions, have you checked out the Hero Shopper How It Works page? More information can also be found in the Hero Shopper website Terms and Conditions.

1. THE HERO SHOPPER PROGRAM

Hero Shopper is a new initiative from JDRF where you can raise funds to help in our research efforts as we strive for a world without type 1 diabetes (T1D). Something that will make you a hero.

You shop and donate - automatically at no extra cost. By doing your regular everyday shopping like groceries, petrol and pharmacy plus at a range of other major retailers. You can even create Donation Dollars when you go to the movies - or when you do your bigger purchases like booking your next holiday or buying furniture for the house.

You can create Donation Dollars worth up to 25% of your spend that go directly to JDRF.

Simply shop using our Hero Shopper Express mobile app anytime, anywhere 24/7. Or via our website.

It's super easy to get involved. All you need to do is sign up for free today and start shopping. 

One person alone could create hundreds of Donation Dollars every year. Many heroes doing the same thing could mean tens of thousands dollars just from their shopping – and at no extra cost to them. 

Hero Shopper. Shop – Donate – Create an impact.

Donation Dollars are exactly what the name suggests – extra dollars that you create by shopping at our participating retailers. The Donation Dollars are no extra cost to you – they are the rebates our retailers are happy to provide when you buy from them. You shop and the donations go automatically into your Donation Dollars account waiting to be sent to JDRF at the end of each month.

To see how many Donation Dollars you could create, check out our calculator at the top of this website. You'll be surprised at how quickly and easily the Donation Dollars can grow.

2. HOW HERO SHOPPER WORKS

Complete the Join form. Provide us with some details, create your log in for future visits and start shopping. It's that easy.

You can also download our Hero Shopper Express mobile app. You can express Hero Shop and express donate anytime, anywhere.

It’s simple. Shop – and watch your Donation Dollars grow. The donation amounts go directly to JDRF at the end of each month. People with T1D will benefit through the world-class research JDRF funds in 3 key areas : cure, prevention and treatment.

1. To shop instore

Order Express Vouchers through Hero Shopper. Either via our Express mobile app or via our website.

With Express, your vouchers are  sent to you instantly ready for you to use. You could even be in the queue. waiting for your turn.

2. To shop online

Go to the Online Shopping Centre to select a retailer. This will take you to the retailer’s website where you do your shopping as usual.

3. For the latest Hot Deals

Visit the Hot Deals section or watch your inbox for alert emails from us with the latest Hot Deals.

4. To see your how many Donation Dollars you’ve created

Go to My Profile anytime to update your personal details as well as review your donations history.

There is a wide range of retailers covering your everyday and online shopping needs, who provide us a small commission every time you make a purchase from their website via Hero Shopper. This becomes Donation Dollars.

You must be logged into Hero Shopper to buy from our participating retailers. This is so that we can identify you and your transactions and then process the resulting Donation Dollars. You can log in via the Hero Shopper Express app, via our website or directly from the retailer if you have downloaded our Hero Shopper Alert feature.

Go to the My Profile section where you'll find easy-to-follow instructions. You can see what transactions you’ve made, how much you have created, the status of your Donation Dollars account (including pending donations where we are waiting for the funds to arrive from our retailers).

No. Our tax advice is that they do not qualify.

3. PARTICIPATING RETAILERS

There is a wide range of participating retailers covering online shopping (over 230 brands) and everyday instore shopping (with Express Vouchers or Flexi eGift Cards from major national brands). 

All participating retailers agree to provide a commission for your purchases which become the Donation Dollars that goes to JDRF.

You must be logged into Hero Shopper to buy from our participating retailers. This is so that we can identify you and your transactions and then process the resulting Donation Dollars. You can log in via the Hero Shopper Express app, via our website or directly from the retailer if you have downloaded our Hero Shopper Alert feature.

Yes. You must be logged into Hero Shopper to buy from our participating retailers. This is so that we can identify you and your transactions and then process the resulting Donation Dollars. You can log in via the Hero Shopper Express app, via our website or directly from the retailer if you have downloaded our Hero Shopper Alert feature

4. DONATION DOLLARS

For purchases made from our online retailer partners, Donation Dollars will show on your account as pending. We will credit your account with your Donation Dollars as soon as we receive them from the retailer. Each retailer has different timeframes for sending this money to Hero Shopper. It could take up to 90 days to be credited to your account depending on the returns policy of each retailer.

For Express Voucher and Flexi eGift cards purchases, your Donation Dollars are credited to your account as soon as your payment has been approved. 

You create Donation Dollars by buying from our participating retailers in three ways:

1. The Online Shopping Centre which features over 300 online retailers.

2. By buying Express Vouchers for your instore shopping via the Hero Shopper Express app or our website. 

3) By using the Hero Shopper Express app

The amount of Donation Dollars you can create on each purchase is shown next to the retailer. 

The Donation Dollars are credited to your account as soon as the funds are received from the retailers (this can vary by retailer).

It varies depending on the retailer. You can create up to 25% of the purchase price.

Your Donations Dollars are automatically transferred to JDRF at the end of each month. Remember that the speed at which the funds are sent differs by retailer, so they might not be added to your account the same month that you shop.

You can check your Donation Dollars balance and transaction history at any time on the Hero Shopper Express app or at our website. Click on the ‘My Profile’ button and follow the prompts to your very own account. You will need to enter your login details as this is a secure site.

5. HERO SHOPPER EXPRESS

Hero Shopper Express is our mobile app. It’s called Express because it gives you express, direct and immediate access to the benefits of Hero Shopper on your mobile 24/7 anytime and anywhere.

You can buy Express Vouchers and have them ready to use instantly – whilst you’re instore or in the queue.

WIth the Voucher eWallet, you get express access to the eVouchers you’ve purchased so you can use them at any time

You can express buy your movie tickets and create Donation Dollars on every ticket.

You express shop online and create Donation Dollars at our most popular online retailers whilst you are on the go. You can even express shop our Hot Deals.

Plus there's more - you can express check your Donation Dollars at any time.

You need to download Hero Shopper Express from your app store as soon as you join.

6. EXPRESS VOUCHERS

Express Vouchers are the fastest way to create Donation Dollars because they cover your everyday shopping like for your gorceries at the supermarket and your ongoing fuel top ups. Simply choose your retailer - and we send you the voucher instantly. If you buy via our Express app, then it will also be in your eWallet instantly.

 

Usually 5%. But it depends on the retailer. Check out the range of retailers and the Donation Dollar amount on our website

You buy Express Vouchers via our Hero Shopper Express app or via our website.

Your voucher will be emailed to you. It will also appear in your eWallet instantly ready to use.

Yes. The voucher will show the expiry date.

7. HERO SHOP ONLINE SHOP

The Online Shop is where you can become a hero from your regular online shopping. It offers you a wide range of online shopping stores to choose from. There are over 300 brands with three million+ products.

By shopping via our Online Shop, you create Donation Dollars with each purchase. So if your favourite online shop is part of our network, it makes sense to shop through the Hero Shopper portal because you create Donation Dollars for JDRF, with no additional cost for you. Win – win! 

Browse through our retailers and decide where you would like to shop. Click on the logo and you will be then linked directly to the store site. Purchase as normal, and the retailer will send your Donation Dollar information back to us.

Each purchase will create Donation Dollars which will be credited to your account as soon as the funds are received from the store.

Donation Dollars will show on your account as pending. We will credit your account with your Donation Dollars as soon as we receive them from the retailer. Each retailer has different timeframes for sending this money to Hero Shopper. It could take up to 90 days to be credited to your account depending on the returns policy of each retailer.

Go straight to Contact Us so that we can get to the bottom of the issue as quickly as possible. You will need to provide us with the store name, the transaction date and amount plus the order number which you will find on your receipt from the retailer.  We will then contact the retailer and reply to you as soon as we have a response from them.

8. HERO SHOPPER ALERT

Hero Shopper Alert alerts you to when you can create Donation Dollars from our online shopping partners. 

Whenever you visit the website of one of our partner retailer on your desktop, our Alert pop up appears. You simply click on the Log In button and you’re connected directly to Hero Shopper without leaving the retailers website. You can then shop knowing that when you buy, your donations are heading for JDRF automatically.

It also alerts you when our partners appear in your Google searches. Plus, it provides quick links via the icon in the Extensions.

So, make sure you download Hero Shopper Alert when you join.

Then watch out for the Alert pop up to make sure you don’t miss out on your donation opportunities.

9. HOT DEALS

With Hot Deals, you get great deals on your shopping, as well as earn Donation Dollars. They are offers or special sales that are above and beyond the standard offers by our online retailers. They are usually available only for a short time and are continually changing. Hot Deals may be subject to minimum spend, specific product purchases or time restrictions.

You can find the latest Hot Deals here. We will also send you regular email alerts so you (hopefully) don’t miss out. 

Yes. You get the deal and JDRF receives the donations.

10. MOVIE TICKETS

You can buy movie tickets from Village, Event, Hoyts and Ace Cinemas.

You can buy a wide range of tickets from Childrens to Adults to Gold Class/LUX

WIth each ticket you buy, you earn bike cash worth up to $12 per ticket

Depending on the cinema chain, it varies from $3 to $12 per ticket.

Click on the Buy Now button. You will go to a screen that shows the bike cash you can earn. When you then click on Buy Now, you are transferred to our supplier who will process your order. And email you your tickets.

Note that for security and fraud protection reasons, you will be asked to register with our supplier. Unfortunately we can't use your existing registration details.

11. PRIVACY

Hero Shopper and our affiliated partners are committed to protecting the confidentiality of your personal information. Refer to our Privacy Policy. We collect personal information in order to provide services and products to you, to maintain and improve customer service and to advise you of Hero Shopper offers and products or services which may be of interest to you. Whilst you may opt not to provide us with your personal information, please be aware that without this information, we may not be able to provide you with the services and/or products and level of shopping experience you are expecting. 

For more information about JDRF, visit our website at www.jdrf.org.au.

12. FEES AND CHARGES

Hero Shopper is a new initiative from JDRF where you shop and donate - automatically at no extra cost. By doing your regular everyday shopping via our Hero Shopper website, you create Donation Dollars that go directly to JDRF. Because this is all about donations, we have kept costs to a minimum.

a. There is NO joining fee. 

b. There are NO ongoing fees

c. There is NO admin fees for processing your card payments

13. CONTACT US

For general enquiries about the Hero Shopper program, go to ‘Contact Us’ and complete the form. We will get back to you within two business days.

If you would like to get in touch with JDRF, visit their website for details.

Go straight to Contact Us so that we can get to the bottom of the issue as quickly as possible. You will need to provide us with the store name, the transaction date and amount plus the order number which you will find on your receipt from the retailer.  We will then contact the retailer and reply to you as soon as we have a response from them.

If you would like to get in touch with JDRF, visit their website for details.