We’re here to help. And we’ll come back to you as quickly as we can.
But you can help us to help you. Have you read the FAQ’s to see if they answer your question?
And if your query is about a transaction, you need to provide us the details (retailer name, transaction date, amount, order number) so we can contact the retailer
For an online purchase at via the Online Shopping Centre, your donation dollars account will be updated within 24 hours.
Initially, you will see the donation dollars you have just earned as a 'pending' amount. Processing usually takes between 30 and 60 days depending on the retailer, after which time it will be credited to your account.
For an eVoucher purchase, your donation dollars account will be updated within 24 hours.
Normally by return. But under some circumstances it may be delayed until the next business day.
donation dollars will be credited to your account as soon as we receive it from the retailer. Each retailer has different timeframes. For eVouchers, your donation dollars will be in your account within 24 hours. For online shopping,
Could take up to 90 days be credited to your account depending on the returns policy of each retailer.
If your enquiry is about an online transaction
You need to provide us the details (retailer name, transaction date, amount, order number) so we can contact the retailer and come back to you