Hero Shopper Terms & Conditions

1. Definitions

i. Hero Shopper means the program under which Hero Shopper member earns Donation Dollars on Qualifying Transactions and qualifies for Donation Dollars under these Terms and Conditions.

ii. Donation Dollars means the credit which is earned from Qualifying Transactions and can be used under these Terms and Conditions. 

iii. Participant means those companies (and other persons) who have agreed with us to provide Donation Dollars to Hero Shopper members and additional members under Hero Shopper.  

iv. Qualifying Transaction means a transaction with a Participant for goods or services on which the Participant issues Donation Dollars.

v. Related Bodies Corporate has the same meaning as in the Corporations Act 2001.

vi. Terms and Conditions means this document, and any other documents referred to in it

2. Membership of Hero Shopper

i. To be a member of Hero Shopper, you must be over 18 years of age

ii. To be a member of Hero Shopper, you must have activated your membership at Hero Shopper website www.heroshopper.com.au

iii. Hero Shopper reserves the right to refuse membership at its discretion. 

3. Your obligations

i. Using your Hero Shopper membership during a transaction  constitutes acceptance of these Terms and Conditions.

ii. It is your responsibility to inform us if your personal details change (including, but not limited to, your address, email address or phone number). If Hero Shopper does not have your correct details, Hero Shopper may not be able to contact you about your account or send you offers and Hero Shopper may also restrict operations on your account.

iii. Hero Shopper membership is not transferable, and remains the property of Hero Shopper.

iv. You may terminate your membership at any time and for any reason by contacting us.

4. General

i. Hero Shopper may make any change to its Terms and Conditions, including, without limitation:

a) the range of participating retailers and qualifying transactions;

b) the range of credits offered;

c) the fees applicable to any and all elements of Hero Shopper  program

ii. Hero Shopper will give you notice of any change to the Terms and Conditions at our sole discretion:

a)  via Hero Shopper website; and/or

b) by direct communications sent to members.

iii. The terms and conditions that for each Hero Shopper credit are provided in the communication surrounding the provision of that credit

iv. Hero Shopper may terminate your Hero Shopper membership immediately and without notice where you:

a)  fail to comply with these Terms and Conditions;

b) provide misleading information or make any misrepresentation to us or to any participating retailers in connection with Hero Shopper ;

c) are abusive or offensive to any of our participating retailers

iv. Where your Hero Shopper membership is terminated, you will cease to be entitled to earn and donate any Donation Dollars.

v. Hero Shopper will not be liable to members for the termination of the Hero Shopper program 

vi. Respecting your personal information is very important to us. Hero Shopper Privacy Statement forms part of these Terms and Conditions. Hero Shopper Privacy Statement sets out what personal information Hero Shopper collect, how Hero Shopper use it, to whom Hero Shopper may disclose it and what your privacy choices are. Our Privacy Statement is available on the Hero Shopper website.

vii. Any liability Hero Shopper may have to you in negligence, breach of contract or otherwise, and all conditions and warranties as to the condition, suitability, quality, fitness or safety of any goods or services supplied by Hero Shopper whether express or implied by statute, are excluded to the extent permitted by law, and, where liability cannot be excluded, our liability to you will in all cases be limited to:

a)  the cost of re-supplying the goods or services or repairing, or paying the costs of repairing, the goods;

b)  reinstating Donation Dollars in dispute; or,

c)  where the dispute relates to a reward, the value required to redeem the reward.

viii. Any tax, liability, or duty incurred by a member arising from a member's participation in Hero Shopper is the responsibility of the member.

ix. Nothing in these Terms and Conditions limits your rights under the Australian Consumer Law.

5.  Fees and charges

i.  There is no joining fee or monthly fee.

ii.  There may be an administration fee for the delivery of eGift Cards which is included in the purchase price for eGift Cards.

iii.  Fees and charges are subject to change without notice as per the General Conditions in clause 4.